Cigna Healthcare
2024
Sales
Conference Agenda
| Time | Topic | Content Points | Speaker |
| 3:30-4:15 PM | Kick Off |
What the future holds, expectations, and goals How we go to market Challenges and pillars for success Overview of what to expect at Sales Conference |
Ryan Kocher |
| 4:15-5:00 PM | 2024 Product Portfolio |
Strategy behind the benefit decisions Product positioning Transportation vendor change 2024 benefits and how to position, promote, differentiate |
Christine Leo |
| 5:00-5:45 pm | 2024 Standalone PDP |
Overview of the 3 plans Unique differentiators Why Cigna PDP Commission rates Checklist for brokers Enrollment process Logistics |
Dave Kline |
| 5:45-6:00 PM | Retention Mindset During AEP | What you can do during AEP to make the sales stick and set yourself up for success during OEP | Stephanie Doski & Mike Whelan |
| 6:00-6:30 PM | Free Time | ||
| 6:30-8:30 PM | Welcome Dinner |
| Time | Topic | Content Points | |
| 7:30-8:15 AM | Breakfast | ||
| 8:30-8:45 AM | Opening Comments | Video Recap of reinforcement of key points from the previous day Success is in you |
Gary Culp |
| 8:45-9:30 AM | Dental Deep Dive |
Review of 2024 changes Explaining dental benefits to your brokers and customers |
Paul Cain |
| 9:30-10:00 AM | CSB Portfolio Review | Available plans Overview of our geographies Med Supp changes for 2024 |
Mark Ochal |
| 10:00-10:15 AM | Break | ||
| 10:15-11:15 AM | Tools & Tech: 2024 | Associate: What’s new? What’s changing? Broker: What’s new? What’s changing? |
Linda Calzarette Nic Connor |
| 11:15-12:30 PM | Keynote Speaker | Chad Foster | |
| 12:30-1:15 PM | Lunch | ||
| 1:30-2:00 PM | STARS for 2024 | STARS Outlook What goes into STARs scores How to position our star ratings in 2024 |
David Staples |
| 2:00-2:45 PM | Break Out #1 | 1. A deep dive into CSB Tools & Tech 2. Healthy Today Card Updates 3. NV Deep Dive – A deep dive into our expansion market |
1. Nic Connor 2. Jenna Horner 3. Mike Witiuk and Christine Leo |
| 3:00-3:45 PM | Break Out #2 | 1. VBE/HRA 2. CSB Product Portfolio Updates for 2024 3. Courage Plans |
1. Mary Gaughan 2. Mark Ochal 3. Shawn McGinty |
| 4:00-4:45 PM | Break Out #3 | 1. Healthy Today Card Updates (Repeat) 2. Medicaid Look Up (via eEnrollment) 3. Sales Skills Refresher |
1. Jenna Horner 2. Nic Connor 3. Leslie Lewis and Alexander Wright |
| 5:00 PM | Busses begin to stage & depart | ||
| 6:00-9:00 PM | Dinner & Activities |
| Time | Topic | Content Points | |
| 7:00 AM | Breakfast | ||
| 7:30-8:30 AM | Team Meetings | 1. West & NE 2. SE 3. Telesales (Medicare Conversion Training) 4. Broker Strategy |
1. Chris Mele 4. Elizabeth Davis |
| 9:00-9:05 AM | Photo recap and opening comments | John Crews | |
| 9:05-9:30 AM | Compliance & Final Rule | Breakdown of the final rule and its implications Reminders of compliance practices especially during AEP |
Leslie Gordon |
| 9:30-9:35 AM | Value-Based National Providers | Why partner with value-based providers? | Shelly Summers |
| 9:45-10:15 AM #1 10:30-11:00 AM #2 |
Value-Based Partners Breakouts | Session #1 1. Village Medical 2. CareAllies 3. Chen Med Session #2 1. Oak Street Health 2. OneMedical 3. CenterWell |
Shelly Summers; Facilitator |
| 11:00-11:30 AM | Leadership Panel | Open Forum w/ Q&A |
Ryan Kocher Gary Culp John Crews Elizabeth Davis Jen Moreau Rob Millhollin; Facilitator |
| 11:30-11:45 AM | Recognition | Recognition of team members |
Elizabeth Davis Gary Culp Swede Scarborough John Crews |
| 11:45 AM – Noon | Closing Comments | AEP Sales Contest announcement Wrap Up – key take away messages |
Ryan Kocher |